BECAUSE GOOD ENOUGH… JUST ISN’T 1-877-325-1616 Watch a Video
Our residents can pay rent online and we have a community message board…
WHY ISN’T THAT ENOUGH?

A recent survey found that the ability to pay rent, submit a service request and contact the office online were 3 of the top 5 things renters look for when leasing a new apartment. RealPage Resident Services allows renters to receive messages how they want - via text, email, phone and any social media platform. Plus, they can receive package notifications, submit maintenance requests and much more – even from their mobile device - which keeps them happy. And happy residents will stick around. Offer online renewals and you can increase renewal rates by 2-4%. Learn More

We have a good lease renewal rate…
Why change what we’re doing?

Increasing your resident retention and renewal rate by 2-4% can really make a difference in your NOI. With RealPage Resident Services, you can make it easier for your residents to renew online by offering them timely incentive offers, amenity upgrades and more. Residents tend to renew leases within 3 days of receiving offers and 90-95% are more likely to accept a modest rent increase upon renewal. Learn More

We’re open Monday – Friday 8 a.m. to 6 p.m. and Saturday from 9 a.m. to
1 p.m…

WHY ISN’T THAT ENOUGH TIME TO MEET ALL OF OUR RESIDENTS’ NEEDS?

There’s no such thing as “normal business hours.” Your residents expect to be able to make payments, submit maintenance requests, renew their lease and more from anywhere, whenever they want. By combining RealPage Resident Services you can save 75 hours a month in staff time and increase renewal rates by 2-4%. Learn More

We recover enough of our utility costs…
WHY WOULD WE NEED MORE?

Recovering around 85% of utility costs is pretty good. But RealPage Resident Services works to recover as much as 14% of what you’re leaving behind. Which means you can grow your NOI by as much as $145 per unit per year. Learn More

We already have a way to track packages and notify residents...
WHY DO WE NEED TO CHANGE IT?

You have a system but how many hours of our staff time do all those packages consume? RealPage Resident Services allows you to enter and update delivery notices, even capture recipients’ signatures. Instead of leaving stickers in mailboxes or on doors, delivery status can be sent to the resident by email or displayed on an electronic delivery notices board. Learn More

Our residents call in when they have questions and facility requests…
Why change what’s working fine?

Many of those requests come after the leasing office is closed, which means your residents have to leave a message. RealPage Resident Services make sure every resident’s call is answered 24/7 by a professionally trained specialist. You can make sure every call is answered, save up to 22 hours a month and improve resident satisfaction—all factors that will, ultimately, boost your NOI and drop your costs. Learn More